ITIL Foundation Training

Course Overview

Stay competitive in the evolving IT landscape with ITIL 4 Foundation Training, recognized as the gold standard entry to IT service management. This course covers essential ITIL concepts, terminology, and lifecycle management, blending live instruction, interactive discussions, and industry-based examples to ensure practical understanding. Course modules address the ITIL Service Value System (SVS), four dimensions of service management, and integration with methodologies like Agile, Lean, and DevOps.

Learn how ITIL 4 empowers businesses to align IT services with strategic objectives, maximize customer value, and streamline service delivery in the digital era. Flexible learning options and robust preparation tools help you pass the ITIL Foundation exam on your first attempt, setting the stage for advanced certifications and greater career opportunities in ITSM.

Key Features

• 16 hours of live, instructor-led sessions (virtual or in-person)

• 24 hours of self-paced online content for flexible review

• Real-world case studies and practical examples aligned to 2025 industry needs

• Practice quizzes, chapter-end assessments, and simulation exams

• Earn 16 PDUs to maintain professional credentials

• Course completion and ITIL Foundation exam fees included (for instructor-led formats)

• 24/7 customer support and dedicated success advisors

• Hands-on e-learning modules and participant resource guides

• No prerequisites—open to all backgrounds and experience levels

ITIL Foundation Certification FAQs

Who delivers the training?
Sessions are led by certified ITIL instructors with deep industry experience—most have 10–15 years’ training and hands-on consulting background.

Is the exam fee included?
Yes, for traditional and virtual instructor-led courses. For self-paced options, exam fees may be separate.

What certification do I earn?
Successful graduates receive both a course completion certificate and, upon passing the ITIL Foundation exam, the official ITIL 4 Foundation certification recognized globally.

What is the exam format?
The ITIL Foundation exam is a 40-question, 60-minute, multiple-choice test. A score of 65% (26 out of 40) is required to pass.

Are there any prerequisites?
No prior certification or IT background is required. Basic IT literacy is helpful but not mandatory.

Will I receive learning support?
Yes, all learners have 24/7 support from a dedicated teaching assistance team, as well as lifetime access to digital resources and community forums.

What if I need to cancel or refund?
Refunds are available per the published policy after deduction of administration fees—check the Refund & Cancellation Policy for details.

Certification Process

To unlock your ITIL Foundation certificate, simply complete at least 85% of the course and achieve a passing score on simulation exams. Complete all required projects or case studies for instructor review. Support and feedback are provided at every step to maximize first-attempt success.

Course Content & Agenda

• ITIL Service Management Framework: Key concepts, structure, and best practices for ITIL 4

• Service Lifecycle: Principles, stages, and practical service management functions

• Value Delivery & Business Alignment: Assets, resources, service utility/warranty, financial management

• Service Strategy & Design: Portfolio management, demand and capacity planning, business relationship management

• Service Transition & Operation: Change, release, configuration, knowledge management, and core operational processes

• Continual Service Improvement: CSI models, measuring service performance, and leveraging data analytics for ongoing improvement

• ITIL & Emerging Practices: Integrating ITIL with Agile, DevOps, and Lean for modern service delivery