Course Overview: Conflict Management Training
In today’s fast-paced, multi-generational, and cross-functional workplaces, conflict is not just inevitable — it’s a natural part of collaboration and progress. Differences in values, goals, communication styles, or roles can often lead to friction. However, when managed effectively, conflict becomes a powerful driver of innovation, team growth, and improved decision-making.
That’s where this Conflict Management Training comes in.
Backed by PMI® principles, behavioral research, and industry best practices, this training equips professionals, managers, and leaders with the strategic mindset and interpersonal skills needed to transform workplace conflict into constructive dialogue and collaborative outcomes.
You’ll learn how to:
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Identify and anticipate conflict triggers early
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Navigate difficult conversations with confidence
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Apply proven conflict resolution models in real-world scenarios
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Promote psychological safety and team accountability
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Manage cross-cultural and remote team dynamics
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Strengthen emotional intelligence, empathy, and listening skills
Whether you’re managing a project team, leading organizational change, or just aiming to improve your influence and communication, this course empowers you to turn tension into trust and misalignment into momentum.
Learning Objectives:
By the end of this immersive Conflict Management Training, participants will be able to:
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Understand Your Personal Conflict Style
Gain deep self-awareness through the Thomas-Kilmann Conflict Mode Instrument (TKI®) to discover how you typically respond to conflict and how to adapt. -
Practice Real-World Conflict Scenarios
Engage in role-plays and simulations to apply new strategies in a safe, feedback-rich environment. -
Apply Proven Conflict Management Frameworks
Learn industry best practices and structured approaches for addressing conflict constructively and professionally. -
Act as a Neutral Mediator
Build facilitation and mediation skills to help resolve interpersonal disputes as a third party. -
Communicate Under Pressure
Use neuroscience-backed techniques to stay calm, assertive, and emotionally intelligent in high-stress conversations. -
Transfer Learning to the Workplace
Reinforce your new skills with ready-to-use job aids, communication templates, and practical tools to support lasting change.
How You Will Benefit
This course delivers both personal insight and professional impact. You’ll be able to:
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Build Trust and Credibility
Create stronger connections and increase psychological safety across teams and departments. -
Turn Conflict into Constructive Dialogue
Reframe tension as an opportunity for meaningful, performance-enhancing conversations. -
Increase Confidence in Tough Conversations
Navigate difficult discussions calmly, respectfully, and with purpose—no avoidance, no escalation. -
Be Proactive in Managing Disputes
Spot potential issues early and apply appropriate resolution strategies before problems grow. -
Improve Your Influence and Impact
Become a more effective leader, project manager, or team contributor by reducing friction and increasing collaboration. -
Elevate Your Overall Performance
See measurable improvement in your leadership presence, decision-making, and team alignment.
Key Features
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1-Day Intensive Workshop (8 Hours)
Led by certified conflict management professionals with real-world industry experience. -
Hands-On Learning with Real-World Scenarios
Engage in interactive simulations, role plays, and group activities to apply concepts in a safe and practical environment. -
Lifetime Access to E-Learning Resources
Reinforce your learning anytime with ongoing access to curated digital materials and job aids. -
Course Completion Certificate
Receive a professional certificate to validate your skills and enhance your resume. -
Earn 8 PDUs
Qualify for 8 Professional Development Units (PDUs) to maintain your PMI® or other relevant certifications.
Course Outline – Conflict Management Training
This practical and research-backed course is designed to help professionals develop the tools and emotional intelligence needed to confidently manage and resolve workplace conflict. Below is a structured outline of the key topics covered:
- The Science Behind Workplace Conflicts
Explore the root causes of conflict using neuroscience and psychology. Learn why disagreements arise and how our brain reacts under stress or threat.
- Understanding Human Behavior
Gain insight into behavioral patterns and emotional drivers that influence how individuals respond to conflict, feedback, and pressure.
- Personality Types in Conflict
Discover how different personality styles (introvert, extrovert, analytical, expressive, etc.) impact communication and how to adapt your approach for effective resolution.
- Conflict Management Styles
Assess your natural conflict style using tools like TKI® and learn how to flex between collaboration, compromise, avoidance, and more depending on the situation.
- Conflict Management Strategies
Learn and apply proven frameworks to manage conflict constructively—whether you’re a team member, manager, or third-party mediator.
- Common Workplace Conflicts
Explore typical workplace conflict scenarios, including cross-functional tension, performance-related disputes, communication breakdowns, and role ambiguity.
- Conflict Resolution Agreements
Master techniques for facilitating win-win outcomes, documenting agreements, and ensuring accountability in follow-up.
- Working with Difficult People
Understand high-conflict personalities and develop strategies for managing resistance, passive-aggressiveness, or dominating behavior.
- Relationship & Reputation Management
Build long-term trust, repair damaged relationships, and preserve your professional credibility even in the face of intense disagreement.
Conflict Management Training – Frequently Asked Questions
Q1: Do you offer a money-back guarantee for this course?
A: Yes, we offer a money-back guarantee on select training programs. Please reach out to us at support@vistaedutech.com to confirm eligibility and terms specific to the Conflict Management Training.
Q2: Will I receive a course completion certificate?
A: Absolutely. Upon successful completion of the workshop, participants receive a recognized Course Completion Certificate that can be used to showcase their learning and support professional development.
Q3: Can I earn PDUs from this training?
A: Yes. This workshop qualifies for 8 Professional Development Units (PDUs), which can be used toward maintaining PMI® and other professional certifications.
Q4: Do you offer group discounts for corporate or team enrollments?
A: Yes, we provide customized group and corporate training discounts. Whether you’re booking for a small team or a large department, contact us at support@vistaedutech.com for tailored pricing and scheduling options.
Q5: What happens if I need to cancel my enrollment?
A: We understand that plans can change. Please refer to our Refund and Cancellation Policy for complete details on cancellations, refunds, and rescheduling.
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